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Microsoft Dynamics CRM Course

Microsoft Dynamics CRM Course Overview

Microsoft Dynamics CRM Training in Bangalore

MNP Technologies located in Marathalli, Bangalore is a leading training institute providing real-time and placement oriented Microsoft Dynamics CRM Training Courses in bangalore. Our Microsoft Dynamics CRM training course includes basic to advanced levels. we have a team of certified trainers who are working professionals with hands on real time Microsoft Dynamics CRM projects knowledge which will provide you an edge over other training institutes.
Our Microsoft Dynamics CRM training center is well equipped with lab facilities and excellent infrastructure for providing you real time training experience. We also provide certification training programs in Microsoft Dynamics CRM Training.  We have successfully trained and provided placement for many of our students in major MNC Companies, after successful completion of the course. We provide placement support for our students.
Our team of experts at MNP Technologies Training Institute, Bangalore have designed our Microsoft Dynamics CRM Training course content and syllabus based on students requirements to achieve everyone’s career goal.  Our Microsoft Dynamics CRM Training course fee is economical and tailor-made based on training requirement.
We Provide regular training classes(day time classes), weekend training classes, and fast track training classes for Microsoft Dynamics CRM Training in our centers located across bangalore. We also provide Online Training Classes for Microsoft Dynamics CRM Training Course.
Contact us today to schedule a free demo and complete course details on Microsoft Dynamics CRM Training Course.      

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    Microsoft Dynamics CRM Course Syllabus

    • Benefits of Closed Loop Marketing
    • Creating and Using Marketing Lists
    • Marketing Campaigns and Quick Campaigns
    • Quick Campaigns
    • Introduction to Marketing Campaigns
    • Creating a Marketing Campaign
    • Creating and Using Campaign Templates
    • Importing Leads
    Implementing and Managing Marketing Campaigns
    • Campaigns, Campaign Activities and Marketing Lists
    • Creating and Using Email Templates
    • Sales Literature, Products and Price Lists
    • Distributing Campaign Activities
    • Capturing and Viewing Campaign Responses
    • Working with Campaign Responses
    Analysis, Reporting and Goals
    • Analyzing Marketing Information with Lists, Views and Charts
    • Working with Reports
    • Creating and Managing Marketing Goals
    • Creating Charts
    • Customizing and Working with Dashboards
    Sales Management in Microsoft Dynamics
    • Introduction
    • Overview of the Sales Process in Microsoft Dynamics CRM
    • Core Records in the Sales Process
    • Tracking Competitors and Managing Sales Literature
    • Working with Leads
    • Working with Opportunities
    • Sales Processes, Workflows and Dialogs
    Working with the Product Catalog
    • The Product Catalog and the Sales Process
    • Unit Groups
    • Adding and Maintaining Products
    • Creating, Maintaining and Using Price Lists
    Sales Order Processing
    • The Microsoft Dynamics CRM Sales Order Process
    • Opportunities, Quotes, and the Sales Process
    • Working with Orders
    • Working with Invoices
    Analysis, Reporting and Goals
    • Analyzing Sales Information with Lists, Views and Charts
    • Working with Reports
    • Exporting Sales Information to Microsoft Office Excel
    • Creating and Managing Sales Goals
    • Creating Charts
    • Dashboards
    Service Management in Microsoft Dynamics
    • Introduction
    • Getting Started with Service Management
    • Cases and the Service Management Process
    • Queues and Contracts in Service Management
    • Working with Cases in the Case Grid
    • Working with Cases and Contracts
    • Creating Case Records
    Working with Cases
    • Contracts and Contract Templates
    • Creating and Working with Contracts
    • Using Contracts with Cases
    • Using the Knowledge Base
    • Article Templates
    • Creating, Approving and Publishing Articles
    • Using and Searching the Knowledge Base
    • Cases and Knowledge Base Articles
    Working with Teams and Queues
    • Introduction to Teams
    • Introduction to Queues
    • Creating and Managing Queues
    • Working with Queues and Queue Items
    • Using Workflows with Queues
    Analysis, Reporting and Goals
    • Service Management Reports
    • Service Management Charts and Dashboards
    • Goal Management for Service
    Service Scheduling in Microsoft Dynamics
    • Introduction
    • Service Scheduling Overview
    • Service Scheduling Scenarios
    • Service Scheduling Process
    • Working with Service Activities and the Service Calendar
    • Closing, Canceling, or Rescheduling a Service Activity
    • Using Charts and Reports to Analyze Service Activities
    Advanced Topics
    • Understanding the Service Activity Scheduling Engine
    • Resources, Services and Selection Rules
    • Incorporating Customer Preferences
    • Resource and Service Capacity Requirements
    • Understanding Sites and Same-Site Requirements
    Microsoft Dynamics Customization and Configuration
    • Business Units and Security Roles
    • Business Units
    • Managing Business Units
    • Security Features
    Configuring Users and Teams
    • User Management Overview
    • Adding and Maintaining User Accounts
    • Team Configuration
    Customizing Microsoft Dynamics CRM Overview
    • Customization Methodology
    • Who can Customize Microsoft Dynamics CRM?
    • Types of Customizations
    • Types of Customizations – Solutions
    Customizing Fields
    • Customization Concepts
    • Field Data Types
    • Field Properties
    • Creating Fields
    • Creating Option Sets
    Customizing Entities
    • Entity Concepts
    • Modifying Custom Entities
    Customizing Relationships and Mappings
    • Types of Entity Relationships
    • Creating Entity Relationships
    • Entity Mapping
    Customizing Forms, Views and Charts
    • Basic UI Customization Capabilities
    • View Customization Overview
    • Charts
    • Form Customization Overview
    • Other Form Objects
    • Creating New Forms
    Configuring Field Security
    • Field Security Scope
    • Field Security and Other Security Methods
    Configuring Auditing
    • Enabling Auditing
    • Viewing Audit Data
    • Managing Audit Partitions
    Configuring Solutions
    • Solutions Review
    • Exporting and Importing Unmanaged Solutions
    • Exporting and Importing Managed Solutions

    Frequently Asked Questions


    Our Microsoft Dynamics CRM Trainers
    • Have more than 10 Years of experience in Microsoft Dynamics CRM Technologies
    • Has worked on multiple realtime Microsoft Dynamics CRM projects
    • Working in a top MNC company in Bangalore
    • Trained more than 2000+ Students so far.
    • Strong Theoretical & Practical Knowledge
    • Certified Professionals
    Our Microsoft Dynamics CRM Placement Team
    • Has Trained & Placed 2000+ Students
    • 92% percent Placement Record
    • 1000+ Interviews Organized
    Our Microsoft Dynamics CRM Training centers
    • Bangalore Center
    • Marathalli Center
    • White Field Center
    • K R Puram Center
    • BTM Center
    • Cunningham Road Center
    • J P Nagar Center
    • Kammanahalli Center
    • Ganga Nagar Center
    • Koramangala Center
    • Vijaya Nagar Center
    • Malleswaram Center
    • Ramamurthy Nagar Center
    • Indira Nagar Center
    • Jaya Nagar Center
    • Richmond Road Center
    • Rajaji Road Center
    • Mathikere Center
    Microsoft Dynamics CRM Regular Batch ( Morning, Day time & Evening)
    • Seats Available : 8 (maximum)
    Microsoft Dynamics CRM Weekend Training Batch (Saturday, Sunday & Holidays)
    • Seats Available : 8 (maximum)
    Microsoft Dynamics CRM Fast Track batch
    • Seats Available : 5 (maximum)
    Microsoft Dynamics CRM Online batch
    • Seats Available : 5 (maximum)


    Our Microsoft Dynamics CRM Course Duration is
    • Approximately 40 Hrs, Interactive & Practical Training Sessions
    • Assignments & Projects will be Provided 
    Microsoft Dynamics CRM Course is Suitable for
    • Windows administrators
    • Software developers
    • Unix system administrators
    • Database administrators
    • Solutions architects
    • Technical support executives
    • And anyone who is interested in Microsoft Dynamics CRM.

    Both are great but are suited for different categories of people. So, those who are time- pressed, are employed, or are busy otherwise, can benefit from online training. It will save time, and trainees will be able to utilize their idle time by taking lessons. There are other benefits too. For instance, they don’t need to be physically present at their training Centre, which not just saves time but also money. This is also helpful when there is no training Centre nearby to enroll for classroom training. Having said that, classroom training has its own upsides too, which we all know of. So, go for whatever suits you best.

    • We have excellent trainers for Microsoft Dynamics CRM with rich experience in industry.
    • 100% student satisfaction rate in Microsoft Dynamics CRM training
    • More than 1000 students completed training in Microsoft Dynamics CRM
    • Excellent Lab facility for Microsoft Dynamics CRM Training
    • We have excellent rating till date, overall 4.9 Rating in Google & Facebook.