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Salesforce CRM Course

Salesforce CRM Course Overview

Salesforce CRM Training in Bangalore

Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. Our cloud-based applications for sales, service, marketing, and more don’t require IT experts to set up or manage simply log in and start connecting to customers in a whole new way.

The Sales Cloud is a CRM platform that enables you to manage your organization’s sales, marketing, and customer support facets. If your company is engaged in business-to-business (B2B) and business-to-customer (B2C), then sales cloud is the service your sales team needs.

Salesforce is a client relationship board arrangement that unites organizations and clients. It’s one coordinated CRM stage that gives every one of your areas of expertise — including promoting, deals, trade, and administration — a solitary, shared perspective on each customer.  CRM means “client relationship the executives” and it’s a product that stores client contact data like names, locations, and telephone numbers, just as monitors client movement like site visits, calls, email, and more.

In the Salesforce course, you will attain proficiency with the ideas like  IAAS, PAAS, SAAS, Lead Management, and Conversion, Salesforce Sales Process, Salesforce Data Model, Visualforce, Data Validation Standard Controllers, Dynamic Apex, Apex Programming, Apex Data Loader, Aura Framework, Lightning, and Lightning App Builder. To test your knowledge of Salesforce Training, you have to deal with two industry which undertakings thee huge continuous cases.

This is a simple definition of CRM.

Client relationship with the executives (CRM) is an innovation for dealing with all your organization’s connections and cooperations with clients and expected clients. The objective is basic: Improve business connections to develop your business. A CRM framework causes organizations to stay associated with clients, smooth out cycles, and improve productivity. 

At the point when individuals talk about CRM, they are normally alluding to a CRM framework, a device that assists with contact the board deals with the executives, specialist profitability, and then some. CRM devices would now be able to be utilized to oversee client connections across the whole client lifecycle, crossing promoting, deals, advanced trade, and client assistance communications. 

A CRM arrangement encourages you to center around your association’s associations with distinct individuals — including clients, administration clients, partners, or providers — all through your lifecycle with them.

Who is CRM for?

A CRM framework gives everybody — from deals,   client assistance, advertising, enrolling,  business improvement, or some other line of business — a superior method to deal with the outer connections and connections that drive achievement. A CRM contraption permits you to store customer and prospect contact information, perceive bargains openings, record organization issues, and direct advancing endeavors, no matter how you look at its central territory — and make information about every customer affiliation available to anyone at your association who may require it.

With permeability and simple admittance to information, it’s simpler to team up and increment profitability. Everybody in your organization can perceive how clients have been spoken with, what they’ve purchased, when they last bought, what they paid, thus considerably more. CRM can help organizations of all sizes drive business development, and it very well may be particularly gainful to a private venture, where groups regularly need to discover approaches to accomplish more with less.

Here’s why CRM matters to your business.

CRM is the biggest and quickest developing endeavor application programming classification, and overall spending on CRM is relied upon to arrive at USD $114.4 billion continuously in 2027. On the off chance that your business is going to last, you need a technique for what’s to come that is revolved around your clients, and empowered by the correct innovation. You have focuses on deals, business goals, and benefits. However, getting state-of-the-art, solid data on your advancement can be precarious.

How would you decipher the numerous surges of information rolling in from deals, client care, advertising, and online media checking into valuable business data? 

 You can see everything in one spot — a straightforward, adaptable dashboard that can reveal to you a client’s past history with you, the status of their requests, any remarkable client care issues, and that are just the beginning. You can even decide to incorporate data from their public online media action — their preferences, what they are stating, and sharing about you or your rivals. Advertisers can utilize a CRM answer to oversee and streamline missions and lead ventures with an information-driven methodology, and better comprehend the pipeline of deals or prospects coming in, making estimating less complex and more precise. You’ll have away from each lead, demonstrating you a make way from requests to deals. Probably the greatest additions in efficiency and in making an entire organization move to client-centricity can emerge out of moving past CRM as deals and advertising instrument, and implanting it in your business — from money to client administrations and production network the board. This assists with guaranteeing that client needs are at the bleeding edge of business cycle and development cycles. 

In spite of the fact that CRM frameworks have customarily been utilized as deals and showcasing instruments, client care and backing is a rising section of CRM and a basic piece in dealing with a comprehensive client relationship. The present client may bring an issue up in one station — state, Twitter — and afterward change to email or phone to determine it in private. A CRM stage allows you to deal with the request across channels without losing track, and gives deals, promoting, and administration a solitary perspective on the client to educate their exercises. The capacity to associate these three capacities, and the groups that convey them, on one stage and with one view to the client, is priceless for conveying applicable, associated encounters.

What does a CRM system do?

In a client relationship, the executive’s (CRM) arrangement causes you to find new clients, win their business, and keep them upbeat by getting sorted out client and prospect data that encourages you to assemble more grounded associations with them and develop your business quicker. CRM frameworks start by gathering a client’s site, email, phone, and web-based media information — and that’s only the tip of the iceberg — across numerous sources and channels. It might likewise naturally pull in other data, for example, ongoing news about the organization’s activities, and it can store individual subtleties, for example, a customer’s very own inclinations on correspondences. The CRM instrument arranges this data to give you a total record of people and organizations, by and large, so you can more readily comprehend your relationship over the long run. 

With a united perspective on each prospect and client, a CRM framework is then used to oversee everyday client exercises and collaborations. From a promoting point of view, this implies drawing in your possibilities with the correct message, at the perfect time, through focused advanced advertising efforts and excursions. For deals, reps can work quicker and more intelligently with an away from of their pipeline and achieve more exact anticipating. Trade groups can rapidly dispatch and scale the web-based business — from online requests to curbside pickup — for their purchaser customers (B2C trade) and business purchasers (B2B trade). Also, client assistance specialists can react to client needs on any channel — from home, in the field, or in the workplace. 

A CRM stage can likewise interface with other business applications that assist you with creating client connections. CRM arrangements today are more open and can incorporate with your business apparatuses.

 MNP Technologies is one of the well-known Salesforce CRM training institutes in Bangalore that offers a number of computer software training programs. We have a Salesforce CRM team of experts to train students. Our trainers are not only experts in their chosen field of study but are also industry experts. So, students can gain the best training and experience when they work with our Salesforce CRM trainers. Plus, we offer 24/7 support for students. We also provide placement assistance for students who have completed the Salesforce CRM training program.

Benefits of taking Salesforce Training Course in MNP Technologies

  • Provide an end to end training from scratch

You can get all the information about Salesforce in the training which covers the entire topic from the basic beginner level to the expert level. The goal of this training is to provide complete information for each and every student.

  • Get real-time training experience by working on live projects

We provide a Special Focus in Class Room for Practical Classes on Each Topic. As the training is not only focused on just the theoretical concepts but also it includes the practical classes in which each student will get the individual project to get trained to get a live experience. Our main aim is to provide students all the information with which they can easily get a job and work in any IT industry under any circumstances.

  • Professional trainers with 10+ years of experience

Learn and Work with trainers who have 10+ years of hands-on experience in the same domain. Flexible class timings- Weekday classes, weekend classes, and Fastrack Classes available.

  • Course content and syllabus based on students requirement

The syllabus can be discussed with the trainer before the commencement of the classes which can help to have an interactive session as well as an informative session

  • 100% Placement support provided

We provide 100% placement support to each student which would help every individual to get a job before or by the end of the course completion.

  • Complete Study Material With Hardcopies

All the notes would be provided to the student by the trainer.

  • Resume Preparation for Experienced and Fresher and Special Interview Preparation on weekly basis.

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    Salesforce CRM Course Syllabus

    Salesforce Administrator Course Content
    Cloud Concept
    • Security Model Concept ( Private Cloud , Public Cloud , Hybrid Cloud)
    • Business Model Concept (PASS, SASS, IASS)
    Sales Cloud Concepts
    • Account , Contact, Opportunity, Product, Price book, Quote, Order ,Case , Solution
    • Service Cloud Concepts
      Case, Live chart, Automatic Case Management, Manage Case, Knowledge Article
    Marketing Cloud Concepts

    Lightening View & Classic view Details
    Introduction of Platform
    • Registering Developer edition
    • Creation of Application
    • (Console App & Custom App)
    • Standard & Custom Tabs
    • Object Creation
    • Field (Relational fields, Automation fields, Normal Datatype fields, Filed Dependency)
    • Roll-up summary, Master Details, Look up
    • Develop custom formula
      Validation Rule
    Security Model Implementation in Salesforce
    • User Creation
    • Profile, Permission set
    • OWD, Sharing, Role
    • Hierarchy, Apex sharing, Sharing Rules
    • Field Level security
    • Difference between Object
    • security model and Record security model
    • End to end security model implementation
    Process Automation
    • Work flow
    • Process Builder
    • Flows
    • Approval Process
    • Action Automation
    • Connection of Process Builder , Flows , Approval process
    Views & Record type
    • Page layout
    • Assignment of layout based on Profile
    • Record type & Dependency
    • Different views based on Record type
    • Metadata Monitoring
    • Data history Monitoring
    • User Login Monitoring
    • Job Monitoring
    • Debug Log
    • Debug level details
    Reports & Dashboard
    • Create Tabular, Summary, Matrix, Join
    • Create Bar chat, Donut chat and other
    • Adding Dashboard to Homepage layout
    • Exporting of reports
    Managing Data & Migration of Data
    • Data loader
    • Data export, insert, update,
    • delete mass records
    • Data import wizard details
    Lightening Basic


    Salesforce Development Course Content
    OOPS Concept
    • Encapsulation
    • Inheritance
    • Polymorphism
    • Abstraction
    • Interface
    Data Type
    • Primitive
    • Non-primitive
    • List
    • Set
    • Map
    • Query Language details
    • Dynamic SOQL
    • Parent-child Query
    • Sub-Query
    • Working with Workbench
    • Trigger Events
    • Trigger context variable
    • Validation rule with Trigger
    • Roll-up summary with trigger
    • Criteria based rule with trigger
    • Recursive trigger
    • Trigger Handler
    • Cross-object trigger
    • Trigger Framework
    • Error Framework
    Future Methods (Parallel Processing)
    Batch Apex
    • Different Execution process
      Implement of Database state full
      Handling exception
      Invoking Batch from a batch
      Calling Future method and allow callouts
    Schedule Apex
    • Implement schedule Apex
      Invoking from Batch Apex
      Scheduling the job
      Monitoring the job
    Wrapper Class
    Test Class
    Custom Setting / Custom Label
    UI Creation
    Visualforce Page
    • All Tags (Input, Output )
    • Security impact
    • Pagination
    7 Different way to make filed mandatory
    5 different way to call the controller method
    Ajax Call

    Frequently Asked Questions


    Our Salesforce CRM Trainers
    • Have more than 10 Years of experience in Salesforce CRM Technologies
    • Has worked on multiple realtime Salesforce CRM projects
    • Working in a top MNC company in Bangalore
    • Trained more than 2000+ Students so far.
    • Strong Theoretical & Practical Knowledge
    • Certified Professionals
    Our Salesforce CRM Placement Team
    • Has Trained & Placed 2000+ Students
    • 92% percent Placement Record
    • 1000+ Interviews Organized
    Our Salesforce CRM Training centers
    • Bangalore Center
    • Marathalli Center
    • White Field Center
    • K R Puram Center
    • BTM Center
    • Cunningham Road Center
    • J P Nagar Center
    • Kammanahalli Center
    • Ganga Nagar Center
    • Koramangala Center
    • Vijaya Nagar Center
    • Malleswaram Center
    • Ramamurthy Nagar Center
    • Indira Nagar Center
    • Jaya Nagar Center
    • Richmond Road Center
    • Rajaji Road Center
    • Mathikere Center
    Salesforce CRM Regular Batch ( Morning, Day time & Evening)
    • Seats Available : 8 (maximum)
    Salesforce CRM Weekend Training Batch (Saturday, Sunday & Holidays)
    • Seats Available : 8 (maximum)
    Salesforce CRM Fast Track batch
    • Seats Available : 5 (maximum)
    Salesforce CRM Online batch
    • Seats Available : 5 (maximum)


    Our Salesforce CRM Course Duration is
    • Approximately 40 Hrs, Interactive & Practical Training Sessions
    • Assignments & Projects will be Provided 
    Salesforce CRM Course is Suitable for
    • Windows administrators
    • Software developers
    • Unix system administrators
    • Database administrators
    • Solutions architects
    • Technical support executives
    • And anyone who is interested in Salesforce CRM.

    Both are great but are suited for different categories of people. So, those who are time- pressed, are employed, or are busy otherwise, can benefit from online training. It will save time, and trainees will be able to utilize their idle time by taking lessons. There are other benefits too. For instance, they don’t need to be physically present at their training Centre, which not just saves time but also money. This is also helpful when there is no training Centre nearby to enroll for classroom training. Having said that, classroom training has its own upsides too, which we all know of. So, go for whatever suits you best.

    • We have excellent trainers for Salesforce CRM with rich experience in industry.
    • 100% student satisfaction rate in Salesforce CRM training
    • More than 1000 students completed training in Salesforce CRM
    • Excellent Lab facility for Salesforce CRM Training
    • We have excellent rating till date, overall 4.9 Rating in Google & Facebook.