90%+students receive placement assistance
Microsoft Dynamics 365 CRM Training in Marathahalli, Bangalore
Build Job-Ready Dynamics 365 CRM Skills Through Hands-On Training
Learn to configure and work with Microsoft Dynamics 365 CRM across Sales, Marketing, Customer Service, Data Management, and Administration. Gain practical experience through real-time configuration exercises, hands-on labs, and business-focused case studies designed to help you understand how CRM solutions are implemented in real-world environments.
Real time industry trainers- Certificate on completion
- Classroom + online available
- Flexible batch timings
15+courses across 6 domains
15+years training IT professionals
5,000+students trained
Industry Recognition
Where Dynamics 365 CRM Skills Take You
Microsoft Dynamics 365 CRM runs sales, marketing, and customer service operations for companies across IT services, retail, manufacturing, and BFSI. Every business managing customer relationships at scale needs professionals who can configure and administer CRM systems well. Our curriculum covers the practical skills employers look for: Marketing and Sales modules, Data Management, Service case management, and CRM customization.
Runs across every industry
IT services, retail, manufacturing, and BFSI companies all rely on Dynamics 365 CRM to manage sales, marketing, and customer service
Covers in-demand, portable tools
Skills in Sales and Marketing modules, workflows, dashboards, and CRM administration apply across implementation, support, and functional consulting roles
Flexible career paths
Dynamics 365 CRM consultants work on implementation projects, functional support, or specialize further into CRM administration, one foundation, multiple career formats
Salary data, sourced
Entry-level Dynamics 365 CRM functional consultants typically start around ₹4–7 LPA, moving to ₹10–16 LPA with experience, per Glassdoor/Naukri salary reports
Tools & technologiesWhat you'll work with
Get hands-on with the tools and features used in real-world Microsoft Dynamics 365 CRM projects. Learn to manage sales, marketing, customer service, security, workflows, dashboards, and business processes through practical, job-focused training.
Course Curriculum
Structured Dynamics 365 CRM Syllabus Module by Module
This Microsoft Dynamics 365 CRM course in Bangalore covers everything from CRM fundamentals to advanced customization and service management, structured across modules, with hands-on configuration practice throughout.
Introduction to Dynamics 365 CRM
- Introduction to Dynamics 365 CRM
- Dynamics CRM 365 trial web application installation
- Environment creation for CRM 365 apps
Marketing
- Marketing list record creation
- Static vs. dynamic customer lists
- Customer account and contact record creation
- Campaign record creation
- Adding marketing lists into campaigns
- Planning and activity campaign record creation
- Distributing campaign activity records
- Competitor record creation
- Campaign response and conversion to lead
Sales
- Lead record creation
- Qualifying a lead
- Quotation record creation
- Order record creation
- Invoice payment and confirmation record creation
Data Management
- Product catalog and understanding the product catalog
- Unit group entity
- Adding product entities
- Product family entity
- Product bundle customization
- Product properties customization
- Creating price lists and discount lists
- Bulk record creation and deletion
Administration
- Creating and managing business units, users, and teams
- Privileges, access levels, and security roles
- Creating and managing security roles
Service
- Case record creation
- Case entitlement customization
- Ticket resolution and maintenance
Dashboards
- Creating personal and system dashboards
- Interactive Service Hub
Extending MS Dynamics CRM
- Overview of workflows
- Creating workflow steps through the workflow designer
- Creating and working with business process flows
- Theme customization
Voice of Customer
- Creating surveys
- Designing survey questions
- Automated distribution of surveys
- Organization insights and relationship insights
- Types and behaviours of relationships
- Creating entity relationships
- Entity mapping
- Forms customization
- Reporting across entity records in all modules
Is this for you?
Who Should Join This Dynamics 365 CRM Course
Freshers & IT graduatesB.Tech, BCA, MBA graduates looking to build a career in CRM functional consulting.
Sales & marketing professionalsProfessionals who want to move into CRM-based sales and marketing operations roles.
IT professionals switching domainsSupport or admin staff looking to move into CRM functional consulting.
Working ERP/CRM consultantsSAP or other CRM consultants who want to add Dynamics 365 CRM to their skill set.
Customer service professionalsSupport and service executives looking to specialize in CRM case management.
Freelancers & independent consultantsProfessionals looking to upskill for Dynamics 365 CRM freelance or contract opportunities.Flexible Batch Options
Choose a Batch That Fits Your Schedule
This CRM training in Bangalore with placement support is offered across multiple batch formats, all covering the same curriculum with hands-on lab exercises.
Ideal for freshers and full time learners.
- 2 to 3 hrs/day · Mon to Fri
- Morning and evening slots
- 10 to 12 weeks total
- Max 20 students
Best suited for working professionals.
- 3 to 4 hrs/session · Sat to Sun
- No clash with office hours
- 12 to 16 weekends total
- Max 20 students
Live online available across IndiaSame trainer, same curriculum, same batch cap (max 20). No pre recorded videos: live coding and model building demos, Q&A, and hands on project work in every session.
Trained by Industry Experts Not Just Instructors
MNP's Dynamics 365 CRM trainers bring years of combined functional consulting and training experience across Sales, Marketing, Service, and CRM administration. Every session is built around real configuration scenarios and the kind of questions that come up in Dynamics 365 CRM functional interviews.
Dynamics 365 CRM Functional LeadYears of experience configuring Sales and Marketing modules for enterprise CRM implementations- CRM Service & Case Management SpecialistExpert in case entitlements, ticket resolution, and Interactive Service Hub configuration
- CRM Administration & Workflow ExpertSpecializes in security roles, business process flows, and workflow automation
From Dynamics 365 Training to Your Next Career Opportunity
Our Microsoft Dynamics 365 CRM training and placement program in Bangalore includes:
- Resume building with Dynamics 365 CRM-specific templates
- Mock functional interviews with real Dynamics 365 CRM interview questions
- LinkedIn profile optimization
- Direct referrals to hiring partners actively seeking Dynamics 365 CRM consultants
- Weekly job notifications for Dynamics 365 CRM functional roles in Bangalore
- Offer letter and salary negotiation guidance
Student success stories
What Our Dynamics 365 CRM Students Say
These are real students who trained at MNP Technologies and went on to secure rewarding CRM functional consulting roles in Bangalore.
Anjali Sahu
Alchemy Techsol India
Thanks to the hands-on SAP FICO training and incredible placement support at MNP Technologies. This comprehensive program gave me the exact skills and confidence I needed to successfully land my dream career.
Bharath J
Sumadhura
The SAP MM training at MNP Technologies helped me gain practical knowledge, build confidence and secure a great opportunity. I’m grateful for the trainers and placement support.
Ashlesha Reddy
CSS Corp Pvt Ltd
Enrolling in MNP Technologies for AWS & DevOps was the best decision for my career, thanks to the incredibly supportive trainers who went above and beyond to solve every technical problem.
Durga Bhavani
Sumadhura
MNP’s live training and expert mentors gave me the practical SAP FICO skills needed to stand out. Thanks to their dedicated placement support and mock interviews, I easily secured my breakthrough corporate role!
G Manisha Naidu
BSOL System (P.V.T)
The AWS & DevOps training at MNP Technologies gave me the hands-on experience and confidence I needed to grow in my career. Thank you for the great support.
Mohan Rama Chandrareddy
Sumadhura
The live project training in SAP FICO at MNP Technologies gave me a massive corporate advantage and hands-on confidence. I am incredibly thankful to MNP and their brilliant placement team for helping me.
Nadigatla Sai Praveen
Sumadhura
The live training and case studies at MNP Technologies made complex SAP MM modules incredibly easy to master. Thanks to their consistent mock interviews and dedicated placement support, I built the confidence needed to clear my corporate selection process smoothly!
Syed Junaid Ahammad
Sumadhura
MNP’s live training and hands-on projects gave me a deep, practical understanding of SAP MM. Their dedicated placement support and mock interview sessions were excellent, helping me confidently clear my rounds and secure my job!
Monika
Course: AWS & DevOps
Enrolling in the AWS & DevOps course at MNP Technologies was a game-changer for me. The hands-on training with real-time scenarios gave me the exact technical skills and confidence I needed to transition into the cloud industry.
Philips
Course: AWS & DevOps
Thanks to the hands-on AWS & DevOps training and mentorship I received, I gained the confidence and real-world skills needed to successfully transition into a cloud and DevOps engineering role.
Sweta
Deloitte · AWS & DevOps
The practical exposure I got during my AWS & DevOps training at MNP Technologies was crucial in helping me step confidently into my role at Deloitte. The trainers focus on real-world enterprise scenarios that make all the difference.
Yogireddy
Course: AWS & DevOps
MNP Technologies doesn't just teach AWS & DevOps; they make you career-ready. Grateful to the entire team for the excellent mentorship and continuous support throughout my job hunt!
Musthak
Course: DevOps
Markappa
Course: SAP MM
Frequently Asked Questions
What is Microsoft Dynamics 365 CRM?
Microsoft Dynamics 365 CRM is a customer relationship management platform that helps businesses manage marketing, sales, and customer service processes in one connected system.
What is the eligibility for a Microsoft Dynamics 365 CRM course in Bangalore?
Any graduate with basic computer knowledge can join B.Tech, BCA, MBA, or professionals from sales, marketing, or customer service backgrounds looking to move into CRM functional roles.
Do I need a technical background to learn Dynamics 365 CRM?
No. This is a functional course, so a technical/coding background is not required. The course covers configuration and customization from the basics through structured, hands-on training.
What is the difference between Dynamics 365 CRM and other CRM tools?
Dynamics 365 CRM is a Microsoft product that integrates closely with tools like Outlook, Excel, and Power Platform, offering strong customization options for sales, marketing, and service processes.
What kind of job roles can I apply for after Dynamics 365 CRM training?
Graduates routinely enter the market as Dynamics 365 CRM Functional Consultants, CRM Administrators, and CRM Support Analysts.
Will I get hands-on access to a live CRM system during the training?
Yes. Practical mastery requires direct configuration of marketing, sales, service, and administration modules inside a live Dynamics 365 CRM trial environment.
What is the starting salary a fresher can expect after a Dynamics 365 CRM course?
A graduate starting out as a Junior Dynamics 365 CRM Functional Consultant can expect a starting annual package ranging from ₹3.5 Lakhs to ₹6 Lakhs per annum (LPA).
What is the duration of the Microsoft Dynamics 365 CRM program at MNP Technologies?
Our comprehensive, hands-on Microsoft Dynamics 365 CRM functional training pipeline takes approximately 50–60 hours to complete.
Ready to Build Your Career with Microsoft Dynamics 365 CRM?
Join practical, job-focused training with weekday and weekend batches available in the classroom and live online across India.
